Service
Warranty and post-warranty repairs of power-supply equipment, as well as comprehensive technical support for installers and users.
Service and technical support
We offer comprehensive servicing of power supplies, from fault reporting, through diagnosis and repair, to full technical support during installation and operation. Service work is provided both at our headquarters and directly at the customer site. We ensure reliable diagnostics, quick response and documentation of every repair.
Needs and problems our customers come to us with
Problem
After a mains power failure, the power supply does not switch to operation from the batteries, which causes an interruption in supplying the loads and a risk of system failure.
Solution
The cause may be damage to the power supply itself, the batteries, or elements of the battery circuit. Check the correctness of battery connections, the condition of fuses, and battery parameters. If a clear diagnosis cannot be made, contact MERAWEX service, which will indicate the next steps or carry out additional diagnostics of the power supply.
Problem
The power supply has many inputs and outputs as well as control and alarm signals. This creates doubts as to whether it has been correctly connected to cooperating devices.
Solution
The method of installation, wiring and configuration of the power supply is described in detail in the user manual and technical documentation available in the Knowledge Base on the MERAWEX website. If the information provided is insufficient, the MERAWEX service department offers technical support in verifying connections and configuration.
Problem
The power supply has failed at the site, but it cannot be removed because this would interrupt the operation of the entire system.
Solution
For selected types of power supplies, MERAWEX service offers the option of repairing them directly at the site. In some cases, it is also possible to loan a replacement power supply for the duration of the repair, which helps maintain power continuity and safe operation of the system.
Problem
The power supply indicates alarm states, but it is unclear whether the cause is damage to the device itself or issues with cooperating elements such as loads, wiring and batteries.
Solution
MERAWEX service helps the user interpret alarm signals. As part of remote support, possible causes of alarms are analyzed and additional diagnostic actions are indicated. If the problem is not resolved, the power supply should be sent to the service department for detailed diagnostics and functional tests.
Problem
After a surge or a mains power outage, the power supply does not start or does not reach correct operating parameters.
Solution
Such damage is most often the result of lightning discharges or surges in the power grid, especially in installations without appropriate surge protection. Do not attempt to repair the device on your own. The power supply should be handed over to MERAWEX service, where detailed diagnostics are performed and damaged components are replaced.
Warranty and post-warranty repair
Power supply servicing includes warranty and post-warranty repairs carried out both at the company’s premises and at the customer site. All MERAWEX power supplies are accepted for service, regardless of production date.
The procedure includes analysis of potential causes of the fault, verification of parameters and configuration, and replacement of damaged components. Each power supply is recalibrated and subjected to functional tests. All repairs are documented with a service record or repair report.
On-site service and remote diagnostics
If removing the power supply is impossible or undesirable, service is provided directly at the installation location. The service team carries out diagnostics, removes the fault, and prepares a service report.
Before sending a power supply for repair, we recommend contacting our engineer, who will verify the configuration, installation parameters and operating conditions of the power supply. Many irregularities result from installation errors, and remote diagnostics often makes it possible to restore correct operation without the need to repair the device.
Reasons why our service works effectively
Remote support and technical consultations
We offer phone and email support. We provide quick fault analysis and recommendations for service actions.
On-site repairs
We remove faults at the installation site without interrupting the operation of power systems.
Technical support for discontinued models
We repair devices discontinued from production and provide parts, documentation and engineering support.
How the power supply repair works step by step
Report the power supply for repair
The customer contacts us by phone or email, providing the symptoms of the fault and device data.
Diagnosis and repair quotation
After receiving the power supply, we carry out thorough diagnostics and present the terms and cost of the repair.
Repair in the service department or at the customer site
We perform the repair at the company’s premises or arrange an on-site service visit.
Remote technical assistance and phone support
At every stage, we offer phone and remote support in solving problems with the devices.
Service report after the repair is completed
After the repair, we prepare a detailed report on the work performed and the technical condition of the device.
What you gain with us?
Designer
MERAWEX service offers full support for our in-house power supplies. This enables designers to integrate devices quickly and ensure stable operation of the entire system.
Manufacturer
Our service offering provides manufacturers with professional repair of MERAWEX power supplies, original spare parts and full handling, which minimizes downtime and ensures continuity of production processes.
Distributor
MERAWEX service allows distributors to focus on selling power supplies, while the manufacturer provides case handling, professional diagnostics and reliable technical support.
Trusted by
Consult your needs with the MERAWEX team
Do you have a project that requires technical, production or R&D support? Tell us about your needs – we will find the best solution together and propose a concrete action plan.
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After receiving your enquiry, we will contact you by phone or email – usually within one business day.
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Your enquiry will be forwarded to the appropriate specialist, who will clarify the requirements and propose a tailored solution.
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If needed, we will conduct additional technical consultations.
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We treat every enquiry individually, so our response will be tailored to the specific issue.
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Submitting the form does not involve any obligations or costs on your side.
Frequently asked questions about service
We encourage you to start with a phone call – the number can be found in the “Contact” section. Then you can submit a service request by email or via the contact form available at the bottom of the page.
Detailed rules are set out in the General Warranty Terms available on the page for each product. The warranty period ranges from 12 to 36 months and depends on the device type and specification.
Submit a complaint via the service form, providing the device type, serial number and a description of the fault. After verification, we assign an RMA number and provide instructions for further handling of the repair.
The standard repair lead time is up to 14 business days. If components are unavailable, the lead time may be extended; the customer will be informed individually.
Loss of warranty can be caused, among other things, by damage resulting from incorrect connection, overload, interference with the device design or unauthorised repair attempts.
We service all power supplies, power systems and devices manufactured by MERAWEX—regardless of their year of manufacture. This includes both current products and older series.
We can estimate the initial repair cost based on a request submitted via the contact form. Please provide the device model and a detailed description of the damage, symptoms and functions that do not work properly. We can provide an accurate repair quotation only after receiving and verifying the defective power supply.
Yes – after you submit the serial number via the contact form, we verify the warranty status and device history. This provides the customer with full information on available repair options.
Additional information
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General Terms and Conditions of Sale and Warranty
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